Please read these Terms and Conditions carefully. By using this Site, you agree to these Terms and Conditions as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.
We accept payment using PayPal & Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express and Discover. Simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with regular credit card.
As soon as your order is shipped, you will receive an email with your tracking number which can be used on our carrier’s website where you will be able to track your package.
Allow up to 2~3 business days for processing your order. Exact shipping dates are unknown at the time you place the order and may exceed 30 days after your order is accepted. You will usually have your order within average 2-8 business days by standard shipping, International shipping will average 5-15 business days.
Please refer to our Returns & Exchanges Policy for more information.
All Sales Final. We attempt to describe and display the items offered on the Website as accurately as possible; however, we do not warrant that the descriptions or other content on the Website are accurate, complete, reliable, current or error-free. Unless you are provided with information to the contrary from us, all product sales are final.
To determine the date we’ll ship your order, please allow up to two business days for order processing. We will notify you via e-mail when we are ready.
We accept and ship orders on a daily basis to customers worldwide. Online orders for items in stock are normally shipped from 1~2 business days from order receipt.
As soon as your order is shipped, you will be sent a confirmation email with a tracking number which can be used on our carrier’s website.
Overseas exact shipping dates are unknown at the time you place the order and may exceed 20 days after your order is accepted depending on customs. Unfortunately, sometimes, the item can be delayed over 30 days depending on customs and delivery service system of the country.
Sometimes, the Airmail package can be returned with the label “UNCLAIMED.” Normally it occurs for the following 2 reasons:
1. If it is returned even though the address is correct, it means the courier tried to deliver it to your house, but no one was there to receive it. Contacting the recipient is not a mandatory process depending on the country. So the post office sends it back to us after keeping it for a period of time after remaining unclaimed by the addressee without any notice. In this situation, it is out of the control of the Shapers team. Therefore, the Shapers team can demand a part of the shipping fee for resending.
2. Invalid address – There is a mistype of your address so the post office of your country couldn’t find the valid address and sends it back to us after keeping it for a period of time during which the package was not claimed by the addressee. In this situation, the customer has a duty to pay the shipping fee for resending.
Please note that all applicable duties, tariffs, fees and any additional charges for customs clearance are your, our customer’s, responsibility.
It is important to note that import taxes and additional charges are NOT included in the payment of your order. The destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.
All packages are shipped from our sales and logistics headquarters in Queensland, Australia. Products are accepted by you no later than the thirtieth (30th) day following delivery of products unless the parties otherwise agree in writing; after acceptance is deemed completed, you waive any right to reject products for nonconformity herewith. All claims of shortages or damages suffered in transit must be submitted directly to Shapers within the Guarantee period stated above. Shapers reserve’s the right to make partial shipments. Shapers is not bound to deliver any products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached. Products may not be returned without the prior written consent of Shapers (Returns & Exchanges Policy) through our returns form stated above.
Australia Post - Safe Drop
Please Note all Australia Post shipments are automatically send as Safe Drop. A Safe Drop is when an Australia Post delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn't fit in your mailbox or if you're not home to receive it. Once the parcel has been delivered to your shipping address Shapers Surf takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping (signature required) please state in the comment section at checkout.
TNT and Direct Freight Couriers
Please note all delivery with TNT and Direct Freight are automatically list as Authority To Leave (ATL). Please monitor the delivery progress by checking on the couriers websites by using the delivery consignment number. The delivery person will find a suitable place at the delivery address where they can safely leave your order. Once the parcel has been delivered to your shipping address Shapers takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend calling the courier company and confirming a delivery time and time to collect the items in person.
Returns & Exchanges Policy
30 DAY GUARANTEE
- Purchased but Not shipped: 10% PROCESSING FEE
- Shipped, received but unused (Within 30 DAYS): 25% RESTOCKING FEE , EXCEPT RETURN SHIPPING FEE.
- Shipped, received and uncovered / unsealed / not preserved original packing status (Within 30 DAYS): 50% RESTOCKING FEE , EXCEPT RETURN SHIPPING FEE.
- NO Returns AFTER 30 DAYS
- NO Returns on Sale items
• Within 30 days from the Purchase date : Free shipping
• After 30 days from the Purchase date : Shipping fee on customer side
If you are unsatisfied with your products purchase from Shapers store for any reason, you have thirty (30) days from the date of purchase to request a refund through our 30 DAY GUARANTEE policy. We will gladly accept returns of an unworn / uncovered / unsealed / undamaged(not physically broken or damaged) product with all accessories in its original box/packaging within 30 days from purchase, for a refund except for 25% restocking fee of the product price except shipping, handling, taxes and promotional discounts. The return shipping charges from the Customer to the Company will be that of the Customer. Since the backdrop is consumable material, it can’t be covered by Returns policy regardless of 30 DAY GUARANTEE policy even though it is not uncovered / unsealed. Return policy is not applicable if returned more than 30 days after purchase or if they exhibit wear-and-tear. During sale period(including events), returns are not available on reduced merchandise. To return a product not purchased from our online store, please refer to the original place of purchase.
With overseas orders it is important to note that import taxes and additional charges are NOT included in the price of your order. All shipments are delivered free of sales taxes and VAT(value added tax) from Australia. However occasionally the destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order. Paying the import taxes and/or additional charges is the customer’s responsibility of each country. This can not be a reason for returns.
Please note that items are your responsibility before the return product(s) reaches our office, we advise you to securely package the items in bubble wrap and send them in a padded/secure box to prevent damage. It is also recommended to use a postal service that insures you for the value of items you are returning. We are not responsible for lost packages nor are we responsible for the cost of returning an item.
We generally don’t accept exchanges of products without appropriate reasons by mutual agreement both Shapers and Customers. We can only accept exchanges of an originally defective product (not physically broken or damaged ) with all accessories and in its original box/packaging within 30 days from purchase.
If you received a defective product that exhibits damage not associated with normal wear, we will be happy to replace and ship it back to you at no cost provided that your product is returned with proof and date of purchase.
To qualify for a replacement or refund, all the following conditions must be met:
1. Your order number must be verified by Shapers for date of purchase.
2. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging.
3. All accessories originally included with your Product must be included with your return.
4. Complete the Returns Form and submit it within thirty (30) days of your purchase date. Please attach the video or picture URL of your problem on the ‘Returns form’.
5. Shapers support team will contact you.
If you return the product to Shapers (a) without Order confirmation or (b) without all parts included in the original package or (c) without the Returns Form; Shapers retains the right to either refuse delivery of such return or refuse replacement or refund. Refunds will be processed and paid within two (2) weeks of Shapers receipt and verification of return product.
Australia Post - Safe Drop
Please Note all Australia Post shipments are automatically send as Safe Drop. A Safe Drop is when an Australia Post delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn't fit in your mailbox or if you're not home to receive it. Once the parcel has been delivered to your shipping address Shapers takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping (signature required) please state in the comment section at checkout.
Unauthorized resales are not supported by manufacturer’s warranty. If you purchase products are from an unauthorized dealer; the 1-year warranty (if originally offered) does not apply and the products will not be eligible for product support from Shapers Aust Pty Ltd.
1 year LIMITED WARRANTY Shapers, Inc. warrants to you, the original purchaser (“Consumer”), that (“Product”) will under normal use, operate substantially in accordance with the accompanying documentation, for a period of one (1) year from date of original purchase.
Exclusive responsibility under this warranty will be, at Shapers option, to replace the defective Product during the one (1) year limited warranty period so that it performs substantially in accordance with the accompanying documentation on the date of the initial purchase. Any replacement may be, at the option of Shapers. a new or re-manufactured product. Any benefits to the consumer given by this warranty are in addition to other rights and remedies that the consumer may be entitled to under law. The forgoing warranty is limited to Product and is not applicable to: (i) consumables such as backdrops; (ii) normal wear and tear; (iii) defects or damage caused by misuse, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair or improper storage (iv) used not in accordance with the documentation; and (v) damage caused by or to the equipment with which the Product is used.
To obtain warranty service for any product that is subject to the foregoing warranty, all the following conditions must be met:
1. A Return Merchandise Authorization (RMA) must be requested from our customer service team within one(1) year of your purchase date. To request an RMA, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
2. The order number of your product must be verified by Shapers for date of purchase. The order number can be found in the order confirmation email which you received on the date of purchase.
3. All accessories originally included with your product must be included with your return.
The consumer shall bear the cost of shipping the product to Shapers and assume all risk of loss or damage to the product while in transit to Shapers. Shapers, may offer the consumer a replacement product upon receipt and verification of returned product. Shapers shall bear the cost of shipping a replacement product to the consumer if under warranty.
60 days LIMITED WARRANTY for the replacement part If you don’t submit any issues with the replacement part after receiving the part within 60 days, free warranty service is not available from Shapers.
WARRANTY AND REMEDY TERMS & CONDITIONS:
If you return product to Shapers. (a) without an RMA request or (b) without all parts included in the original package; Shapers. retains the right to either refuse delivery of such return or refuse replacement.
Shipping and handling charges are not refundable unless Shapers, determines that: (1) the charges requested are legitimate and reasonable; and (2) the product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Shapers. 1-Year Limited Warranty.
The limited warranty and remedy extends only to consumer(s) and is not assignable or transferable to any subsequent purchaser or user.
Please use contact form if you have other questions. Thank you.